Welcome to Locally Grown! Locally Grown introduces you to the people and stories behind local Lake County Businesses. Have you had a chance to meet Sedrik Newbern from Allstate – Phoenix Insurance & Financial Services? Kari describes Sedrik as “exactly what makes Lake County great: people who work hard, give harder and love the land they live in.”
There is nothing exciting or fun about insurance. In general I’m going to guess that the need to find an insurance provider falls into two categories: you either have specific need to fill or you’re looking for the most affordable policy. Shopping for insurance can be stressful, tedious, and definitely not friendly or fun.
Clearly you are shopping at the wrong insurance offices.
I needed to get business insurance about this time last year for a hard to define business that does live events at sites that include bounce houses, splash pads and occasionally animals. Seriously, I didn’t exactly fall into a cookie cutter, check-the-box policy. Luckily for me, my children go to school with Sedrik’s son, so I was able to ask him about it one morning. I was frustrated with the responses so far and by the fact that no one knew quite what to do. He set up an appointment to have me come to his office and said “we can take care of that.”
As I sat in his comfortable and friendly office, he asked me all the questions you would expect for a policy and he realized that he was not the one best suited to handle this. Rather, it was his partner in life and work, Denise — the brains behind the business insurance policies — and he handed me over to her.
Denise set it up in no time flat, e-mailed me my policy, took my payment over the phone and has made everything so easy. I wish I had done it sooner. When I have questions or need a copy of my insurance policy, I can shoot her an email and she’s on it. She takes care of anything and everything I need without making me feel like I’m asking for anything at all. Her responses are always, “of course,” and “no problem.” Seriously, Sedrik and Denise together are the most positive and joyful people I have ever met or worked with! I’m not sure I have ever seen them not smiling or willing to help someone.
My experience has been so good I keep pushing my husband to move all of our policies over there, because really who cares if the cost is a little more or a little less. If we had a tragedy or accident at our house, these are the people I would want to help me through it. Helpful, positive and smiling all the way.
Allstate Insurance: Phoenix Insurance & Financial Services
1013 W. Park Ave., Libertyville | (847) 362-0099
Open Monday through Friday,
8:30 a.m. – 5:30 p.m.
Disclosure: Allstate Insurance: Phoenix Insurance & Financial Services is our featured Locally Grown Business of the Month. This series of features is part of a paid partnership with Little Lake County. Contact littlelakecounty[at]gmail[dot]com if you are interested in featuring your own locally-owned business in our series.